Terms of Service

Last updated: June 1, 2026

1. Acceptance of Terms

By accessing or using Tickets Copilot ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Tickets Copilot is an AI-powered customer support ticket management platform. The Service provides ticket classification, knowledge retrieval, response generation, and related features. The Service is provided on an "as is" and "as available" basis.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the Service or servers
  • Transmit any viruses, malware, or other harmful code
  • Use the Service to send spam or unsolicited communications

5. Intellectual Property

The Service and its original content, features, and functionality are owned by Tickets Copilot and are protected by international copyright, trademark, and other intellectual property laws.

6. Third-Party Services

The Service integrates with third-party services including AI providers (OpenAI-compatible APIs), email services (IMAP/SMTP), and help desk platforms (Zoho Desk). Your use of these services is subject to their respective terms and policies.

7. Limitation of Liability

To the fullest extent permitted by law, Tickets Copilot shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service.

8. Beta Terms

During the beta period, the Service is provided free of charge. We reserve the right to modify, suspend, or discontinue the Service or any feature at any time. We will provide reasonable notice before introducing paid pricing.

9. Termination

We reserve the right to terminate or suspend your account at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new terms.

11. Contact

For questions about these Terms, please contact us at hello@ticketscopilot.com.