Privacy Policy

1. Introduction

Tickets Copilot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and organization information. We may also collect API keys that you provide for integrating with AI providers and other third-party services.

2.2 Usage Data

We automatically collect certain information when you access our service, including IP address, browser type, operating system, access times, and pages viewed.

2.3 Customer Support Data

Our service processes customer support tickets that may contain personal information. We process this data solely to provide the service and do not use it for any other purpose. PII redaction is applied before any AI processing.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our service
• Process your transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who perform services on our behalf, such as hosting, analytics, and customer service. These providers are contractually bound to protect your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. This includes encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our service and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or port your data. To exercise these rights, please contact us at hello@ticketscopilot.com.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@ticketscopilot.com.