Beta Access

Resolve support tickets 10x faster with AI

Automate ticket classification, draft AI-generated responses, and manage customer support at scale — all from one platform, with your own AI keys for complete data privacy.

Get Early Access See How it Works

Free during beta. No credit card required.

Incoming Tickets AI Classification Reply Knowledge Base FAQ Docs History

Connects with your existing tools

Zoho Desk
IMAP / SMTP
More integrations coming
AI Pipeline

Intelligent ticket processing, end to end

Our 3-stage AI pipeline classifies, researches, and generates responses — so your team can focus on what matters.

1 Classify Categorize & prioritize bug billing urgent 2 Knowledge Match against KB pgvector similarity 3 Generate Draft AI responses
Features

Everything you need to scale support

Built for teams that demand reliability, flexibility, and AI-powered efficiency.

AI-Powered Support

Smart Classification

AI automatically categorizes and prioritizes incoming tickets by urgency, type, and sentiment.

Knowledge Retrieval

Semantic search across your knowledge base using pgvector to find relevant past solutions.

Response Generation

Draft context-aware replies using any OpenAI-compatible model — cloud, self-hosted, or local.

PII Redaction

Automatically detect and mask personally identifiable information before AI processing.

Automation Engine

Queue-Driven Jobs

BullMQ-powered job queues with deduplication, retry logic, and exponential backoff.

Multi-Channel Ingest

Sync tickets via Zoho Desk API, IMAP email ingestion, or direct webhook integration.

Smart Routing

Route tickets to the right teams based on classification, tags, and custom rules.

Auto-Responders

Configure automated replies for common inquiries with customizable templates.

Enterprise Platform

Team Workspaces

Separate workspaces for each team or department with independent settings and AI configurations.

BYOK Privacy

Bring your own API keys — your data never leaves your own AI provider account.

Role-Based Access

Admin, agent, and viewer roles with granular permissions per organization.

Audit Logging

Complete audit trail of all AI decisions, human reviews, and system actions.

How it Works

From ticket to resolution in 4 steps

Simple setup, powerful automation. Get started in minutes.

01

Connect Your Channels

Link Zoho Desk, configure IMAP ingestion, or set up webhooks. Tickets flow in automatically from every channel your customers use.

02

AI Classifies & Researches

Incoming tickets are classified by type and urgency. Our AI searches your knowledge base and drafts context-aware responses.

03

Review & Send

Your team reviews AI-suggested replies, makes edits if needed, and sends them through your existing email or help desk channels.

04

Learn & Improve

Every resolved ticket builds your knowledge base. The AI learns from your team's edits and gets smarter over time.

Projected Performance

94%*
Auto-classification accuracy
3.2 min*
Average response time
10x*
Faster ticket resolution
24/7
AI-powered coverage

* Projected metrics based on beta testing with early access customers.

Pricing

Simple, transparent pricing

Join the beta today and get full access at no cost.

Beta Access

$10 Free /month

Free during beta period

No credit card required. We'll give advance notice before paid plans launch.

Bring Your Own AI Key

AI features use your own API keys from any OpenAI-compatible provider (OpenAI, DeepSeek, Ollama, OpenRouter, and more). You only pay your AI provider directly — we don't mark up AI usage.

  • Unlimited ticket processing
  • Any OpenAI-compatible AI provider
  • IMAP email ingestion
  • Zoho Desk integration
  • PII redaction & data privacy
  • Analytics dashboard
  • Team workspaces
  • Priority email support
  • Community Slack access
Get Early Access

Have questions? Contact sales

FAQ

Frequently asked questions

Everything you need to know about Tickets Copilot.

Tickets Copilot is an AI-powered customer support platform that automates ticket classification, knowledge retrieval, and response generation. It connects to your existing tools (Zoho Desk, email) and uses your own AI provider keys for complete data privacy.
Our 3-stage pipeline first classifies incoming tickets by type and urgency, then searches your knowledge base for relevant solutions using semantic search (pgvector), and finally generates a draft response using your chosen AI model. Your team reviews and approves before sending.
We support any OpenAI-compatible API, including OpenAI, DeepSeek, OpenRouter, and self-hosted Ollama. You bring your own API keys — we never store or proxy your AI requests.
Yes. Each team or department gets a fully isolated workspace with its own settings, AI configurations, user roles, and data. Workspaces are completely separated — data is never shared or mixed between them.
Absolutely. We use the BYOK (Bring Your Own Key) model, so your customer data goes directly to your own AI provider account — nothing passes through our servers for AI processing. We also provide automatic PII redaction to mask sensitive information before it reaches any AI model.
We support Zoho Desk API integration for real-time ticket sync, IMAP email ingestion for monitoring support inboxes, and webhook endpoints for custom integrations. Setup takes just a few minutes.
During the beta period, Tickets Copilot is completely free with full access to all features. You'll get priority support and direct input into the product roadmap. We'll announce commercial pricing well before the beta ends.
Yes, Tickets Copilot is designed to be self-hostable. The platform runs on Node.js with PostgreSQL, Redis, and BullMQ. Contact us for self-hosting documentation and enterprise support options.

Ready to transform your support workflow?

Join the beta today. Free access to all features, no credit card required.

Get Early Access Contact Sales

Free during beta. No credit card required.